FAQ

Here below you will find a series of the most frequently asked questions and our answers. If you don’t find your question here or the answers given do not help out with your problem, please do not hesitate to contact our customer support agents.

Payments and Withdrawals

Q. How can I add money to my player account?

A. There are many different ways to pay at Klaver Casino, for all options offered and how they work you can visit our Payment Methods page.

 

Q. What is the minimum amount I can play with?

A. All games have different minimum amounts, you can contact the customer support for more details. However some video slots can be played for as little as 1 cent a spin. Minimum deposit amounts are 10 euros each time.

 

Q. What is the maximum amount I can transfer to my Klaver account per day?

A. You can transfer up to 10,000 euros a day to your Klaver account.

 

Q.  In what ways can I take the money once I choose to withdraw?

A. You can have the money transferred directly to your credit card, Moneybookers account and your own personal bank account.

 

Q. What is my IBAN / BIC code and how can I get it ?

A. IBAN and BIC codes are required for international money transfers. The IBAN code is unique for each bank account, the BIC code is unique to each bank. To find this information you can ask at the bank with which you own an account. You can also use an online IBAN checker, however this is used at your own risk.

 

Q. How long does it take to receive a payout?

A. Once a withdrawal has been made it must first be approved by our finance department. This process can take up to 24 hours during weekdays. If you request a payout during the weekend it will be processed on Monday. From that moment it will take 1 to 3 weekdays till the money is in your bank account. Skrill and Visa withdrawals are processed immidiately when clicking on the confirmation link in your playeraccount when the transfer is approved.

 

Q. Can I cancel my withdrawals?

A. As long as the money is still in your player account and has not yet been transferred to your bank account or credit card then it is possible to cancel your withdrawal. You can carry on playing as normal with the cancelled withdrawal.

 

Bonuses & Specials

Q. How much bonus will I receive with my first deposit?

A. Klaver Casino will match your first deposit with any amount up to 150 euros.

 

Q. Can I cash out the bonus money?

A. No, you will first need to wager the bonus money. This is unlocked by wagering the money according to the regulations set by Klaver Casino. You can check when you have wagered the bonus by checking the amount behind the ‘ remaining wagering’ in the online casino lobby, when it is set on 0.00 then the bonus money is unlocked and can be withdrawn.

 

Q. Can all receive a bonus?

A. No, see our bonus page for the most recent list of countries.

 

Q. Can I withdraw any profits I have made from the Free Spins?

A. Any profits made using the free spins can be withdrawn. However you must first wager this profit 35 times before withdrawal.

 

Q. Can I receive any extra bonuses?

A. The average player at Klaver Casino is not eligible for and extra bonuses. In the case that you are eligible for any extra bonuses then a member of Klaver Casino will contact the relevant players personally.

 

Account Questions

Q. How can I change my first and last name in my account?

A. Unfortunately this can not be done by yourself, you must ask a member of our support team to arrange this issue for you. Kindly e-mail us by e-mail on : support@klavercasino.com or contact us on the live chat between 9 am and 1 am daily.

 

Q. Can I have more than one player account with Klaver Casino?

A. No, a maximum of 1 account per person may be created.

 

Q. What is the minimum age I must be to create an account?

A. The minimum age requirement is 18 in order to be able to sign up with Klaver Casino and play for real money. The minimum legal age may differ from country to country and will be at the discretion of Klaver Casino.

 

Q. Which countries are not allowed to make an account and play with Klaver Casino?

A. Players from the United States of America, Spain, UK, France, Belgium and Thailand are not allowed to sign up nor play at Klaver Casino.

 

Q. Can more than one account per family / household be created?

A. Yes it is possible, but only under strict conditions. Everyone will have to identify themselves first by sending a copy of their personal ID card or another form of photographic identification.

 

Q. Can I play for free at the Klaver Casino website?

A. Of course you can play for free at the Klaver Casino website. No person is under any obligation to sign up and make an account with us, however whilst playing for free you can not win any real money or be eligible for any of the promotions or bonuses.

 

Technical Problems

Q. What happens if my internet connection fails?

A. All money in your player’s account, winnings included will be saved. If you have already placed a bet, then the outcome will be added to your balance sheet automatically. Any automatic spins that are in progress will stop.

 

Q. Do I need to install any software in order to play at Klaver Casino?

A. No, all games can be played directly from the browser. However, you must have a Flash player and Java.

 

Q. Why is my account balance not up to date?

A. If you are in the online casino lobby or on an online casino game page you will have a certain balance, this balance will not be updated until you leave the current page and proceed to another page or alternatively you can refresh the page you are currently on.